Use the following resources in preparation for your first session or to test or troubleshoot common technology issues.
- Technology definitions
- How to install Google Chrome
- Test your internet speed
- How to protect your computer from malware or viruses – we highly recommend you install an antivirus solution before working with your student. We recommend installing AVG. If your computer has already been infected, Malwarebytes is helpful.
- How to clear your cache and cookies
- How to address common scenarios:
- Computer is running slow
- Session is shutting down or crashing
- Video or microphone isn’t working
- Browser is slow to load or won’t load all the way
- Video is running slow or is choppy
- Chromebook is not logging into the Reading Partners Connects system and shows an error message
